{"id":81363,"date":"2009-02-24T10:05:00","date_gmt":"2009-02-24T09:05:00","guid":{"rendered":"https:\/\/www.bkwine.com\/uncategorised\/battre-kundservice-eller-inte\/"},"modified":"2013-07-14T11:10:29","modified_gmt":"2013-07-14T09:10:29","slug":"battre-kundservice-eller-inte","status":"publish","type":"post","link":"https:\/\/www.bkwine.com\/sv\/debatt\/battre-kundservice-eller-inte\/","title":{"rendered":"B\u00e4ttre kundservice eller inte?"},"content":{"rendered":"<p>Det finns v\u00e4l inte s\u00e5 v\u00e4rst m\u00e5nga som tror p\u00e5 det d\u00e4r med att \u201dbest\u00e4ll idag och du f\u00e5r leverans imorgon\u201d p\u00e5 Systembolaget. N\u00e4r vi best\u00e4ller p\u00e5 Bolaget s\u00e5 tar det i b\u00e4sta fall som b\u00e4st n\u00e5gra dagar. Kanske har ni haft mer tur?<\/p>\n<p>Men det d\u00e4r med \u201dn\u00e4sta dag\u201d har aldrig fungerat.<\/p>\n<p>Till saken: i ett pressmeddelande fr\u00e5n Systembolaget meddelar man att man ska \u00f6ka \u201dleveranss\u00e4kerheten till kunderna\u201d. L\u00e5ter ju bra.<\/p>\n<p>Ska man s\u00e4tta in mer resurser f\u00f6r att leva upp till den utlovade n\u00e4sta-dag-leveransen?<\/p>\n<p>Nej, inte alls.<\/p>\n<p>Ist\u00e4llet s\u00e5 ber\u00e4ttar pressmeddelandet att man \u201d\u00f6kar leveranss\u00e4kerheten\u201d genom att \u201df\u00f6rl\u00e4nga leveranstiden\u201d fr\u00e5n en dag till tv\u00e5. Onekligen ett m\u00e4rkligt s\u00e5tt att f\u00f6rb\u00e4ttra kundservicen. Med andra ord: best\u00e4ll idag och du f\u00e5r dina flaskor om tv\u00e5 dagar. Men det \u00e4r ju onekligen ett steg i r\u00e4tt riktning, att inte l\u00e4ngre p\u00e5skina att man har en leveranstid som man aldrig lyckats leva upp till.<\/p>\n<p>Vi f\u00e5r v\u00e4l se hur det g\u00e5r n\u00e4sta g\u00e5ng vi best\u00e4ller!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Det finns v\u00e4l inte s\u00e5 v\u00e4rst m\u00e5nga som tror p\u00e5 det d\u00e4r med att \u201dbest\u00e4ll idag och du f\u00e5r leverans imorgon\u201d p\u00e5 Systembolaget. N\u00e4r vi best\u00e4ller p\u00e5 Bolaget s\u00e5 tar det i b\u00e4sta fall som b\u00e4st n\u00e5gra dagar. Kanske har ni haft mer tur? Men det d\u00e4r med \u201dn\u00e4sta dag\u201d har aldrig fungerat. Till saken: [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[315,369],"class_list":["post-81363","post","type-post","status-publish","format-standard","hentry","category-debatt","tag-monopol","tag-systembolaget-sv"],"_links":{"self":[{"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/posts\/81363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/comments?post=81363"}],"version-history":[{"count":0,"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/posts\/81363\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/media?parent=81363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/categories?post=81363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bkwine.com\/sv\/wp-json\/wp\/v2\/tags?post=81363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}